Collaborative Care is being tailored every day to meet the needs of various patient populations and care environments. As the model expands, the skills needed to succeed as a Behavioral Health Care Manager have evolved. Our Behavioral Health Care Manager training is built on decades of research and real-world implementation experience. The curriculum is designed to equip clinicians with the knowledge, workflows, and practical tools needed to deliver high-quality, equitable, population-based behavioral health care across diverse medical settings.
Modern Skills for Today’s Collaborative Care Teams
Behavioral Health Care Managers (BHCMs) play a critical role in Collaborative Care, supporting increasingly complex patient needs while delivering measurable outcomes across diverse populations. Success in this role requires more than foundational knowledge—BHCMs need current, practice-ready skills.
Built by the AIMS Center at the University of Washington, the people who created Collaborative Care, this online program combines decades of research with real-world implementation experience. Through practical workflows, case-based learning, and actionable tools, BHCMs gain the skills needed to deliver effective, evidence-based care in today’s clinical environments.
Our training will prepare you to:
Manage a caseload using population-based care strategies
Apply structured, evidence-based approaches to complex behavioral health conditions
Deliver effective, measurement-based, treatment-to-target care in medical settings
Engage patients across cultures, ages, and care environments
Who is this Training For?
Individuals with a variety of different credentials and licensures can fill the role of the Behavioral Health Care Manager (BHCM). This training is ideal for:
New Behavioral Health Care Managers
Clinicians transitioning into integrated care roles
Experienced BHCMs seeking updated best practices
Organizations seeking a comprehensive onboarding tool for new BHCMs
Training Pathways Designed for Your Patient Population
Behavioral Health Care Managers (BHCMs) work in diverse settings and support different patient groups. To ensure relevant and applicable training, we offer three enrollment pathways. Each pathway includes core BHCM foundations, with specialized modules tailored to the populations you serve.
Note: If you are unsure about which pathway is right for you, choose the ‘Across the Lifespan’ pathway, which includes content covering all patient ages.
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For BHCMs Working Across the Lifespan
This comprehensive pathway combines the full adult and pediatric content into a single training experience. It’s ideal for BHCMs in clinics or virtual care settings that serve patients of all ages or for clinicians who want the broadest possible preparation.
Best for BHCMs in:
Family medicine
Rural or community health settings
Integrated care teams serving mixed populations
Clinicians who want complete lifespan coverage
For BHCMs Working with Pediatric Populations
This pathway includes content specific to pediatric and adolescent care, including assessment, family engagement, developmental considerations, school collaboration, and conditions commonly addressed within pediatric Collaborative Care (e.g., depression, anxiety, ADHD, and trauma-related conditions).
Case examples and workflows reflect real-world pediatric practice, including virtual care delivery.
Best for BHCMs in:
Pediatric clinics
Adolescent medicine
School‑based health
Family‑centered care settings
For BHCMs Working with Adult Populations
This pathway focuses on the most common behavioral health conditions seen in adult primary care, including depression, anxiety, trauma‑related conditions, and substance use.
It includes workflows, case examples, and strategies relevant to adult-focused care settings, including virtual care delivery.
I loved how pragmatic the trainings were, as they helped me effectively leverage my clinical expertise with targeted behavioral interventions that helped shift the way I approach brief solution-focused interventions with patients.
-Gabriela Hanson-Lopez, LCSW
Training Details
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Continuing Education
CE Eligible Providers: Psychologists, Licensed Social Workers, Licensed Mental Health Counselors, Nurses
Credits: 9
CEU Certificate Cost: Included with module purchase
AIMS Center Accreditation
American Psychological Association (APA): The AIMS Center is approved by the APA to sponsor Continuing Education (CE) for psychologists. The AIMS Center maintains responsibility for this program and its content. All training activities are eligible for CE free of charge. Participants should check with their state licensing board to determine whether these credits are accepted.
Grounded in the Latest Collaborative Care Research
Collaborative Care has one of the strongest evidence bases in behavioral health. This training draws on that foundation and incorporates current research and implementation experience related to:
Populations effectively served by Collaborative Care, including pediatric and adolescent patients
Expanded behavioral health conditions, such as bipolar disorder, ADHD, trauma‑related disorders, and other diagnoses now supported by Collaborative Care studies
Virtual and hybrid care delivery, including best practices for remote engagement and measurement‑based care
Equity‑centered and trauma‑informed approaches shown to improve outcomes
Updated Collaborative Care workflows that reflect how the model is practiced today
Every module is built on current science, ensuring Behavioral Health Care Managers are trained in what Collaborative Care looks like now.
What You'll Learn
A comprehensive, practical foundation for Behavioral Health Care Managers. You’ll build skills in:
Care manager workflows from first contact through treatment adjustment
Identifying, engaging, and assessing patients across diverse populations
Measurement‑based care and treatment‑to‑target
Managing a caseload using population‑based strategies
Delivering brief, evidence‑based interventions
Collaborating effectively with PCPs and psychiatric consultants
Supporting virtual care delivery and remote patient engagement
Working with pediatric and adult patients
Addressing a broader range of behavioral health conditions, including bipolar disorder, ADHD, and trauma‑related conditions
What is Included in the Training
Self-paced online modules
9 hours of interactive content you can complete anytime within 6 months.
Didactic presentations, interactive activities, quizzes, and job aids
Keep many of these materials even after access to the training expires.
High-level instruction from leading experts in Collaborative Care
Each module reflects the AIMS Center’s ongoing work supporting high-quality Collaborative Care implementation in real-world clinical environments.
Frequently Asked Questions
Our technical assistance team is here to help if you have any questions. If you need technical assistance, please contact us at aimstrng@uw.edu. Please allow up to 3 business days for a response.
Below are the answers to several frequently asked questions.
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General
Do I have to complete the full online training?
To receive CE credits, you must complete the online training, receive a minimum score of 75% on CE quizzes, and complete the brief evaluation survey. You will then be emailed instructions for claiming CE.
Access the Training
Can I return to the online training after I have started it?
Yes. You may complete the training in multiple sessions. In fact, it is recommended to extend long trainings over several days. Log back in to the training any time your course is active with your username and password.
I've forgotten my username or password. How do I access the training?
Visit the online module website and click on the "Forgot Password" link below the sign-in fields. Your username is the email that you used to create the account.
Can I use any device and browser for the online training?
For the best training experience, we recommend using a device that can play audio. Internet Explorer is not supported. If you experience any difficulties with the training, we recommend trying a different browser or device.
Troubleshooting
How do I get technical assistance or other help?
If you need additional technical assistance, please contact us at aimstrng@uw.edu.
I didn’t receive an email with instructions for accessing the course – what do I do??
There can be a delay from when you register to the time the email reaches your inbox. If the email doesn’t reach you after 3-4 hours and it is not in your spam folder, please email aimstrng@uw.edu and we will assist you.
I need another copy of my receipt. How do I get that?
