Telehealth Tips for Behavioral Health Providers

It is increasingly common for behavioral health providers to be asked to engage patients and conduct visits by videoconferencing or other HIPAA-compliant technology. The Office of the National Coordinator for Health Information Technology defines synchronous telehealth visits as “two-way audiovisual link[s] between a patient and a care provider” (, 2017). This handout includes some tips for behavioral health providers to consider when conducting synchronous telehealth visits.

Note: Due to the COVID-19 public health emergency, many payers have loosened billing, technology, and other requirements for conducting telehealth visits. Check first with your payer for updated guidance during this time.