Status: Complete

Building Collaborative Care in New Orleans

When hurricanes Katrina and Rita devasted New Orleans, the AIMS Center worked on a Red Cross funded initiative to rebuild the primary care system to include Collaborative Care. The project enhanced the availability of evidence-based mental health services to uninsured, disadvantaged, and minority community members offered through REACH NOLA’s Mental Health Infrastructure and Training Project. It also showed the benefits of integrated mental health care after disasters, particularly for depression and post-traumatic stress disorder (PTSD). To our knowledge, the program is the first time that a Collaborative-Care-based quality improvement approach for mental health treatment had been applied in a post-disaster recovery setting.

Alameda Health Consortium

Alameda County in California provides affordable health care to its uninsured residents, but primary care clinics struggle to meet the demand. The AIMS Center, in partnership with the Alameda Health Consortium, helped 30 primary care clinics develop an integrated mental health care initiative targeting depression, anxiety, and PTSD to increase the effectiveness of care. A key component of the project was determining how organizations can successfully use funding from Medicaid to implement Collaborative Care.

Nurse-Led Clinics Implementing Integrated Care

This project was borne of a unique partnership between two federal entities, HRSA and NIMH, who contracted with the AIMS Center to train and support care teams in Nurse-led clinics to implement Collaborative Care. The project began in 2017 with11 clinics in diverse regions of the US for two years. All the sites were safety-net clinics providing care to underserved, predominantly uninsured patient populations, and were located in rural, suburban, and urban areas. Target populations included low-income, homeless, and/or LGBTQ adults facing significant financial, geographic, cultural-linguistics barriers. Patients served in these clinics suffered from chronic disease conditions (e.g. diabetes, hypertension) and untreated/undertreated mental health conditions or substance abuse.

AIMS Center practice coaches provided individualized support to each clinic as they laid the groundwork for their Collaborative Care teams, which included hiring staff, developing workflows, and financial planning. Teams had highly variable staffing models and experience with integrated care, but after several months of remote team meetings and didactic webinars with practice coaches, in-person trainings, and site visits, all 11 sites launched Collaborative Care in early 2018. Each site then received ongoing clinical training for behavioral health care managers and psychiatric consultants, as well as monthly sessions with a practice coach to refine workflows and team communications, report on and improve quality metrics, and plan for financial and clinical sustainment.

A unique aspect of this project is that site visits were conducted early in Year Two of the project, and a formalized set of evaluation tools were developed and used to assess site progress and identify areas in need of support. The site visits were conducted by the AIMS practice coach and clinical trainers and thoroughly documented for reporting back to HRSA and NIMH, as well as to the sites themselves. This was a rich method for thoroughly understanding any implementation challenges these sites faced and helping them solve these problems in real time. The project concluded in June of 2019.

This NIMH-HRSA collaboration supported Strategic Objective Four (4) of the NIMH Strategic Plan, which is to strengthen the public health impact of NIMH-supported research by providing training and health information dissemination.

St. Luke’s Health System Collaborative Care Implementation

The AIMS Center provided training and technical assistance to St. Luke’s Health System as they implemented a Collaborative Care program in April 2017.  This implementation took place over 12 months and included three clinics in spring 2017 and two clinics in fall 2017. Eventually collaborative care will be spread across the entire of network of clinics at St. Luke’s Health System, the only Idaho-based, not-for-profit health system. 

TEAMcare

Health care providers and systems need effective strategies for management of individuals with multiple coexisting chronic conditions, who are now the norm rather the exception. Among patients with diabetes, the presence of co-morbid depression is associated with increased risk of complications, cardiovascular events and mortality—and higher medical costs. The TEAMcare study was a randomized controlled trial that demonstrated the effectiveness of the collaborative care model (CoCM) for treatment of depression, diabetes, and coronary heart disease in primary care. This multi-center trial was conducted by the University of Washington in collaboration with the Group Health Research Institute with funding from the National Institute of Mental Health (NIMH).

The TEAMcare findings were published in the New England Journal of Medicine in 2010. The primary result was that (when compared to usual care) a multi-disciplinary team providing measurement-based care and nurse care management significantly improved outcomes for depression and coronary heart disease and/or diabetes at a lower cost over a 12-month treatment period.

Behavioral Health Integration Program (BHIP)

In an effort to increase access to mental health care in Seattle and King County, the AIMS Center at the University of Washington partnered with UW Medicine to launch the Behavioral Health Integration Program (BHIP). BHIP uses collaborative care to bring mental health treatment into all of the UW Neighborhood Clinics, a system of twelve primary care clinics located throughout greater Seattle, as well as clinics at Harborview Medical Center and the General Internal Medicine clinic at UWMC Roosevelt. Like elsewhere, mental health is a big part of primary care in Seattle and King County; in 2009, 19% of all clinic patients had a mental health diagnosis. Although Collaborative Care has been implemented around the world, the AIMS Center and UW Medicine are very proud to be able to provide it in our own community.

BHIP utilizes a web-based Care Management Tracking System that supports population-based care, provides patient outcome measures, and assists in quality improvement efforts. In October 2012, several goals were established for the BHIP program: to increase patient access by care managers and across all BHIP clinics, to improve patient outcomes on measures of depression and anxiety, to increase provider satisfaction with care management, and to improve provider satisfaction with psychiatric consultation. When measured in August 2013, the BHIP program had exceeded initial targets for each of the seven indicators.

BHIP won a Psychiatric Services Achievement Award from the American Psychiatric Association in 2014, and a Washington Award of Excellence in Healthcare Quality from Qualis Health in 2016.

Collaborative Care for Pregnant People and Primary Caregivers in Lower Income Communities

Untreated mental health illnesses have serious consequences for families, but fewer than one in four depressed people who identify as mothers receive effective treatment. This project examined depression care and clinical outcomes for pregnant people and people who identify as either mothers or primary caregivers, treated in 14 clinics serving racially and ethnically diverse communities with lower incomes as part of the Mental Health Integration Program (MHIP). The outcome of this project was published in Family Practice. Huang H. et al (2012) found that although there was substantial depression improvement in all four of the ethnic groups studied (Asian, Black, Latinx, White), outcomes of Latinx patients were higher than those of Black patients regardless of other demographic or clinical factors. Notably, this study shows that more intensive care management in the first month of treatment for primary care can lead to better outcomes for pregnant people, and mothers or primary caregivers with lower incomes experiencing depression. Another study describes the experiences of care managers working in this program and found that motivational interviewing skills were a valuable asset in engaging patients in care, which generally leads to better outcomes.

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