We’re excited to join colleagues from across the country at the Collaborative Family Healthcare Association (CFHA) Annual Conference. This year’s theme—Breaking Boundaries: Redefining Access and Expansion in Integrated Care—resonates deeply with our team’s mission and ongoing work.
We’re proud to be contributing to the conversation through several sessions led by members of our team. If you’re attending CFHA, we’d love to connect!
Explore Our Sessions at CFHA
Presenters:
Date & Time:
Thursday, October 16, 2025, 1:30 PM - 2:30 PM ET
Location Name:
301B
Description:
This session dives into the complex factors that influence Collaborative Care caseload size. Presenters will examine how schedule design, visit frequency, patient population, and clinical complexity affect a Behavioral Health Care Manager’s capacity. With patients at varying stages of care, finding the right caseload balance is critical. Join us for a thoughtful exploration of strategies to optimize CoCM workflows and improve patient outcomes.
Presenter:
Date & Time:
Thursday, October 16, 2025, 2:45 PM - 3:45 PM ET
Location:
301B
Description:
An interdisciplinary team from three agencies and clinics, united through a Premera-supported initiative, will share their journey toward advancing health equity in Collaborative Care. This session explores the importance of baseline data in identifying disparities and tracking progress. Presenters will highlight real-world challenges, successes, and measurable outcomes, offering attendees practical insights into using data to drive equitable care improvements.
Presenter:
Date & Time:
Friday, October 17, 2025, 11:15 AM - 11:45 AM ET
Location:
301B
Description:
To address the lack of formal training for integrated care clinicians, we developed a 9-module online program to equip Behavioral Health Care Managers (BHCMs) with essential skills. Some trainees also participated in live supplemental training. We evaluated the program using a competency-based measure completed by 95 trainees before and after training, along with qualitative interviews to capture their experiences. This session will share key findings and offer insights for organizations looking to strengthen BHCM training.
Presenters:
Monica Harrison, MSW, LCSW; Annie McGuire, MS, LMHC, MHA
Date & Time:
Friday, October 17, 2025, 12:00 PM - 1:15 PM ET
Location Name:
Ballroom C
Description:
Collaborative Care Behavioral Health Care Managers (BHCMs) face unique challenges. High caseloads, time constraints, the complexities of patient engagement, and facilitating communication and coordination across the care team can be challenging to manage.
Facilitated by our Clinical Trainers, the AIMS Center now hosts a monthly call just for BHCMs to share resources, dialogue, and network with others working in Collaborative Care or integrated care settings. Join us at this hybrid Behavioral Health Care Manager Learning Community to find support and connection!
Presenters:
Date & Time:
Friday, October 17, 2025, 12:00 PM - 1:15 PM ET
Location Name:
Ballroom A
Description:
Rural communities face unique challenges in implementing the Collaborative Care Model (CoCM), from workforce limitations to geographic barriers. This discussion group brings together conference attendees with an AIMS Center expert to explore strategies for designing and sustaining effective CoCM programs in rural settings.
Presenter:
Annie McGuire, MS, LMHC, MHA; Jessica Whitfield, MD, MPH
Date & Time:
Friday, October 17, 2025, 1:30 PM - 2:30 PM ET
Location Name:
301B
Description:
The Systematic Caseload Review (SCR) is a cornerstone of effective Collaborative Care (CoCM) programs, but creating and sustaining a high-quality SCR process requires ongoing effort. This session will offer practical strategies for evaluating and maintaining the effectiveness of SCR, drawing on our experience coaching CoCM teams and insights from previous studies. It’s designed for the entire CoCM team, with particular relevance for Behavioral Health Care Managers (BHCMs) and Psychiatric Consultants, who play key roles in SCR implementation and success.
Presenter:
Date & Time:
Friday, October 17, 2025, 5:00 PM - 6:30 PM ET
Description:
Can text messages improve care for older adults with depression? In this session, we share findings from a 6-month program using weekly mood ratings, depression tips, and supportive messages. We’ll explore how texting impacted engagement, experience, and outcomes—plus insights from Behavioral Health Care Managers who integrated messaging into their clinical work.
Presenter:
Monica Harrison, MSW, LCSW; Ashley Shattuck, LCSW
Date & Time:
Saturday, October 18, 2025, 1:30 PM - 2:30 PM ET
Location Name:
301B
Description:
Team engagement is key to successful Collaborative Care. This session shares 50 practical strategies from a large healthcare system to boost buy-in across your team—focusing on culture, communication, creativity, and data. Through interactive activities, participants will explore ways to strengthen collaboration and enhance program success.