Behavioral Health Care Manager Essentials: A Self-Guided Overview

Printer-friendly version

The term "behavioral health care manager" is referring to a role that is fulfilled by many different job titles within various implementations, including care manager, behavioral health care manager, behavioral health provider, or a number of others.

This self-guided overview of the behavioral health care manager role in a collaborative care team introduces key concepts in measurement-based integrated care. This overview is not intended to provide foundational skills in behavioral health treatment and intervention.

For a comprehensive resource on the collaborative care team, we recommend  “Integrated Care: Creating Effective Mental and Primary Health Care Teams.” This book is a good reference on diagnosis and treatment strategies as well as a deeper-dive into the roles and responsibilities of an integrated care team.

OVERVIEW INSTRUCTIONS

Each of the seven sections below include learning objectives, articles, videos, and other introductory information about the section topic. Click on any or all sections that you would like to learn more about. 

PART 1: INTRODUCTION TO COLLABORATIVE CARE

Objective 1: Learn the foundational concepts of the collaborative care approach, including its evidence base and core principles

Objective 2: Learn the roles and responsibilities of the collaborative care team members

Objective 3: Understand the main tasks of collaborative care

PART 2: THE BEHAVIORAL HEALTH CARE MANAGER ROLE

Objective 1: Understand the core responsibilities of the care manager

Objective 2: Learn about the care manager’s role in clinical care

Objective 3: Learn about common screening and measurement tools

Objective 4: Explore some tools that can help you more effectively deliver integrated behavioral health care

PART 3: WORKING WITH PSYCHIATRIC CONSULTANTS

Objective 1: Understand why having a registry is critical to both providing measurement-based care and effectively communicating with your psychiatric consultant

Objective 2: Learn about ways to structure a regular psychiatric case review process

PART 4: COMMUNICATING EFFECTIVELY WITH PRIMARY CARE PROVIDERS

Objective: Understand how to best interface with your primary care team

PART 5: INTRODUCTION TO BRIEF BEHAVIORAL INTERVENTIONS AND PROBLEM SOLVING TREATMENT

Objective 1: Learn about brief behavioral interventions proven to be effective in primary care

Objective 2: Understand key PST fundamentals and evidence base

    PART 6: TALKING WITH PATIENTS ABOUT MEDICATIONS

    Objective 1: Review the care manager’s role in supporting medication treatment 

    Objective 2: Learn effective ways to discuss treatment options with patients, and monitor their response to treatment over time

    PART 7: COLLABORATIVE CARE FOR SPECIAL POPULATIONS

    Objective: Understand the evidence base and other emerging research on the application of collaborative care principles to treat special populations in various health care settings

    PART 8: OTHER RESOURCES

    Integrated Care: Creating Effective Mental and Primary Health Care Teams Book
    It is strongly recommended that all clinical sites purchase a copy of the practical reference book "Integrated Care: Creating Effective Mental and Primary Health Care Teams" to have readily available for the Care Manager and the rest of the Collaborative Care Team. 

    National Institute for Mental Health (NIMH)
    The NIMH has many federal and non-federal resources available to practices looking to implement integrated or collaborative care services in their practice. 

    Substance Abuse and Mental Health Services Administration (SAMHSA)
    SAMHSA provides resources and information for integrated care programs including integration resources about children with chronic illnesses.

    American Psychiatric Association (APA)
    The APA has many resources devoted to the integration of behavioral health care in primary care. While the information on the APA’s website is viewed through the psychiatric consultant lens, it can be valuable information to give care managers a comprehensive overview of the care team.

    Kennedy Forum 
    The Kennedy Forum, founded by the honorable Patrick J. Kennedy, published two issue briefs calling for the integration of mental health and physical care and the use of measurement-based care in the delivery of behavioral health services.