Behavioral Health Care Manager Essentials: A Self-Guided Overview

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This self-guided overview of the behavioral health care manager role in a collaborative care team introduces key concepts in measurement-based integrated care. This overview is not intended to provide foundational skills in behavioral health treatment and intervention.

For a comprehensive resource on the collaborative care team, we recommend  “Integrated Care: Creating Effective Mental and Primary Health Care Teams.” This book is a good reference on diagnosis and treatment strategies as well as a deeper-dive into the roles and responsibilities of an integrated care team.

OVERVIEW INSTRUCTIONS

Each of the seven sections below include learning objectives, articles, videos, and other introductory information about the section topic. Click on any or all sections that you would like to learn more about. 

PART 1: INTRODUCTION TO COLLABORATIVE CARE

Objective 1: Learn the foundational concepts of the collaborative care approach, including its evidence base and core principles

Objective 2: Understand the main tasks of collaborative care, including identifying and engaging patients, initiating treatment, outcome tracking, treatment adjustment, and relapse prevention planning

Objective 3: Learn the roles and responsibilities of the collaborative care team members

PART 2: THE BEHAVIORAL HEALTH CARE MANAGER ROLE

Objective 1: Understand the core responsibilities of the care manager

Objective 2: Learn about the care manager’s role in patient engagement, supporting treatment adherence, planning and facilitating follow-up and treatment to target, and relapse prevention planning

Objective 3: Learn about common screening and measurement tools

Objective 4: Explore some tools that can help you more effectively deliver integrated behavioral health care

PART 3: WORKING WITH PRIMARY CARE PROVIDERS AND PSYCHIATRIC CONSULTANTS

Objective 1: Understand why having a registry is critical to providing measurement-based care

Objective 2: Learn about ways to structure a regular, systematic psychiatric case review process

PART 4: INTRODUCTION TO BRIEF BEHAVIORAL INTERVENTIONS AND PROBLEM SOLVING TREATMENT

Objective 1: Learn about brief behavioral interventions proven to be effective in primary care

Objective 2: Understand the evidence base for using problem solving treatment (PST)

Objective 3: Understand key PST fundamentals

PART 5: TALKING WITH PATIENTS ABOUT MEDICATIONS

Objective 1: Understand the care manager’s role and responsibilities in supporting medication treatment 

Objective 2: Learn effective ways to discuss treatment options with patients, and monitor their response to treatment over time

PART 6: COLLABORATIVE CARE FOR SPECIAL POPULATIONS

Objective: Understand the evidence base and other emerging research on the application of collaborative care principles to treat special populations in various health care settings

PART 7: OTHER RESOURCES

Integrated Care: Creating Effective Mental and Primary Health Care Teams Book
It is strongly recommended that all clinical sites purchase a copy of the practical reference book "Integrated Care: Creating Effective Mental and Primary Health Care Teams" to have readily available for the Care Manager and the rest of the Collaborative Care Team. 

National Institute for Mental Health (NIMH)
The NIMH has many federal and non-federal resources available to practices looking to implement integrated or collaborative care services in their practice. 

Substance Abuse and Mental Health Services Administration (SAMHSA)
SAMHSA provides resources and information for integrated care programs including integration resources about children with chronic illnesses.

American Psychiatric Association (APA)
The APA has many resources devoted to the integration of behavioral health care in primary care. While the information on the APA’s website is viewed through the psychiatric consultant lens, it can be valuable information to give care managers a comprehensive overview of the care team.

Kennedy Forum 
The Kennedy Forum, founded by the Honorable Patrick J. Kennedy, published two issue briefs calling for the integration of mental health and physical care and the use of measurement-based care in the delivery of behavioral health services.