Erin Hafer discusses the business sense behind Collaborative Care

Erin Hafer discusses the business sense behind Collaborative Care

Erin Hafer is the Manager of New Programs Integration at Community Health Plan of Washington, a not-for-profit organization founded by local community health centers. Over the past six years, she has overseen the implementation of Collaborative Care in nearly 150 community health centers across the state of Washington as part of the Mental Health Integration Program. Erin recently spoke to us about her experiences.

Elizabeth's Story

A story of how IMPACT changes lives

Elizabeth is a 66 year old woman who was a patient in the original IMPACT Trial. She had been suffering from depression for 20 years and had tried to protect herself from her pain through isolation. With the help of her care manager, Rita, Elizabeth began to trust others. “Rita helped me to open up and feel like a person again. She came into my life to save my life. She’s an angel to me." Read Elizabeth's story, courtesy of the John A. Hartford Foundation, funders of the IMPACT trial.

The AIMS Center helps build Collaborative Care teams through SIF

The Collaborative Care Team at Partnership Health Center

Poor mental health is a major public health issue that robs millions of people of their chance to lead healthy and productive lives. Depression alone doubles overall healthcare costs, worsens other medical conditions, and results in a staggering loss of productivity at work. In underserved rural areas in the WWAMI (Washington, Wyoming, Alaska, Montana and Idaho) region, the severe lack of qualified mental health workers compounds these problems.

Do I need any special permission to adapt, distribute, modify, use, or otherwise reproduce the resources on this website? Some of it is copyrighted. Do I need copyright authorization, or do I need to give the AIMS Center credit?

Yes. You must obtain permission from the AIMS Center to adapt, distribute, modify, use or otherwise reproduce the resources from the AIMS Center. For more infromation on how to request permission, please visit our copyright permissions page.

I want to implement Collaborative Care/IMPACT at my organization, but I don’t know how many Care Managers I should have or what their caseload size should be. Do you have that information?

Every implementation is unique, but our guide to care manager caseload guidelines can give you an idea of what you'll need in terms of personnel.

Does the AIMS Center provide training and/or consultation services?

Yes. We have learned a lot about what does and doesn't work over the past ten years and we use that experience to help each new implementation. We normally work with organizations from beginning to end including pre-launch planning, training, and post-launch coaching and consultation. Please view Our Services to learn more.

I am a patient with depression. Can you recommend treatment for me or a treatment facility in my area?

The AIMS Center provides training and technical assistance to organizations implementing integrated behavioral health care. The AIMS Center does not treat patients directly and is not equipped to be a referral source for patients. You can ask for Collaborative Care or IMPACT from any doctor you visit. For a referral to a behavioral health provider in your area, please ask your primary care provider and/or visit the web page for the national Mental Health Services Locator:

Can the AIMS Center put me in contact with an organization/clinic using Collaborative Care/IMPACT?

The AIMS Center does not give out names and contact information for implementing organizations without their explicit permission to do so. If you would like more information or to contact someone at these organizations, please send us more details about your implementation plans and what you hope to gain by connecting with the organization (specific questions, etc).