Collaborative Care Stories

Erin Hafer discusses the business sense behind Collaborative Care

Erin Hafer is the Manager of New Programs Integration at Community Health Plan of Washington, a not-for-profit organization founded by local community health centers. Over the past six years, she has overseen the implementation of Collaborative Care in nearly 150 community health centers across the state of Washington as part of the Mental Health Integration Program. Erin recently spoke to us about her experiences.

A story of how IMPACT changes lives

Elizabeth is a 66 year old woman who was a patient in the original IMPACT Trial. She had been suffering from depression for 20 years and had tried to protect herself from her pain through isolation. With the help of her care manager, Rita, Elizabeth began to trust others. “Rita helped me to open up and feel like a person again. She came into my life to save my life. She’s an angel to me." Read Elizabeth's story, courtesy of the John A. Hartford Foundation, funders of the IMPACT trial.

Psychiatric Consultant Amy Bauer

My first exposure to primary care psychiatry came when I spent a month in residency rotating with the Rural and Remote Mental Health Service in South Australia. We provided psychiatric consultations via telemedicine and occasional visits to distant primary care sites. For someone concerned about the public health impact of mental disorders, it was an exceptional experience – I was helping to shape the care delivered to hundreds of patients.

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